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FAQs

Frequently Asked Questions

No, all WPKoi themes and plugins are fully compatible with the free version of Elementor. You can access all functions without needing Elementor Pro. However, Elementor Pro offers additional features and is available directly from Elementor’s website.
WPKoi offers customization services for our themes on a case-by-case basis. Please send us an email with your site URL for a quote. Our customization services start at $50 per hour.
To get support get in touch at the Contact page. We try our best to help with theme related questions.
Our detailed documentation guides you through the theme installation process. If you require direct assistance, we offer installation support services for a fee of $50.
WPKoi themes are designed for self-hosted WordPress sites (WordPress.org). They may not be fully compatible with WordPress.com unless you are on a Business plan, and even then, performance is not guaranteed as they are not specifically tested for WordPress.com environments.
Upon completing your purchase, you will receive an email with a download link for the theme immediately. If you encounter any issues receiving this email, please contact us for support.
All WordPress themes on WPKoi.com are under GPL license. You can use these themes on as many websites as you want.
Yes! WPKoi themes are compatible with WooCommerce, allowing you to create a seamless online store experience on your website. The premium version of the themes have better compatibality with additional features.
Payments can be made using PayPal or a credit card through Stripe. All transactions are a one-time fee with no recurring or hidden charges. Rest assured, WPKoi does not store any credit card information.

The WPKoi themes and plugins can’t work properly under the PHP 7.0 versions and need minimum 256 MB memory limit on Your server.

We regularly update our themes to ensure compatibility with the latest version of WordPress, address security issues, and add new features based on user feedback.